Shipping Policy

Can I cancel/edit my order?

Cancellations or edits to your order can be made within one hour of order placement. To request to cancel your order, edit the items ordered or edit your shipping address:

• Log in to your Sea to Summit account.
• Select "Edit or Cancel"

PLEASE NOTE: Order cancellations are only guaranteed within one hour of order placement. Depending on how far along your order is, we may not be able to make the update in time. If you are outside of this one hour window, please contact us HERE. 

Once your order has been placed, we do not have the ability to change, add, or remove items. If you need to make any changes, the original order needs to be cancelled and re-submitted. 

If we can't catch it in time and the order does ship, you will need to initiate a return via this link. Just remember, we are not able to accept any returns or exchanges on final sale items.

How do I track my order?

You’ll receive a shipping confirmation email that includes your tracking number once your order is packaged at our warehouse. Please note that tracking links generally need 48-72 business hours to generate.

Where do you ship from?

We ship Monday-Friday out of our warehouses in Broomfield, Colorado and Mississauga, Ontario. 

Canadian orders are shipped directly from our warehouse in Ontario and are not subject to any additional duties or fees. 

Can I change my shipping address?

If you've entered an incorrect address, please contact us and we will do our very best to get it updated. Even if you reach out immediately after placing the order, there is no guarantee that it can be changed. Going forward, please double-check your shipping address, especially if you have third-party accounts (i.e. Apple Pay, Amazon Pay, Paypal), that auto-populate your information. This is where most issues arise.

How will my order ship?

• For US orders, we currently ship via FedEx, USPS, or UPS.
• For Canadian orders, we currently ship via Purolator, Canada Post, UniUni, and Intelcom. 

If your address is unable to receive FedEx shipments, please enter your PO Box address at checkout and your shipping options will change to USPS. If you require a certain carrier please contact us HERE and select “Order Issues” from the dropdown menu as soon as you can, and we’ll do our best to make sure your order goes out with that carrier!

I received a shipping notification but the tracking number shows no movement. What’s going on?

Occasionally, carriers may forget to scan a package upon pickup. If you've yet to see any movement on your tracking number after 3 business days, please contact us HERE and we'll get you taken care of. 

The tracking number I received says that my order has been delivered but I’m not able to locate it. What should I do?

Please contact us HERE and select “Order Issues” from the dropdown menu. We'll make sure you're taken care of. We ask that you please submit your claim within 7 days of the delivery date to be eligible for review.

What do I do if my order arrives damaged, incorrect, or is missing an item?

Please contact us HERE and select “Order Issues” from the dropdown menu. We'll make sure you're taken care of. We ask that you please submit your claim within 7 days of the delivery date to be eligible for review.

Order delays? When can I expect to get my gear?

Once your order ships, you should receive a tracking link to view the status of your package; if you do not get one, make sure to check your other associated emails and/or your junk/spam folders. A tracking number should come your way in 1-3 days (during holidays expect to see larger delays).

Didn’t receive your tracking number after a week? Please contact us HERE and select “Order Issues” from the dropdown menu and we will make sure your package has shipped and send you the most recent tracking information.

What countries do you ship to?

This website currently only services North America – we ship to addresses within the United States and Canada. For those outside of North America, you can find your region’s website by selecting “Global” located in the right-hand corner of the dark blue bar at the top of this page.

PLEASE NOTE We do not ship to freight forwarding addresses. If you attempt to place an order to a freight forwarding address, the order will immediately be cancelled. 

Do you ship to APO addresses?

Military APO/FPO/DPO Mail has unique transportation and handling requirements – transit times may vary from 7 to 45 days. Please visit this page for a complete guide on transit times to military and diplomatic addresses. 

What is your return policy and how do I start my return?

We provide fast and easy returns within 60 days of purchase. Click here to review our return policy. Once the items have been delivered to our distribution center, it can take up to 7 days for your refund or store credit to be processed and sent to you. When returning items, please ensure packaging is still intact and that the items are unused, unwashed, undamaged, and undeniably still beautiful, so we can give you your full refund. Items that are clearly dirty, stained, smelly, covered in pet hair, washed, and/or have obviously been used do not fall under this return policy. Our team will reach out to you with some options, but a refund is out of the question in these cases.

Can I pick up my order instead of having it shipped to me?

Currently, we do not offer in-house pick up for online orders.

Does my US gift card work on other Sea to Summit websites?

Each country has its own specific discounts and gift card systems. You cannot use a gift card you received from the US site on any other site than seatosummitusa.com or vice versa.

Where are you based?

Our North American Headquarters are in lovely Boulder, Colorado but our Global Headquarters is in Perth, Australia. The most isolated city in the world with amazing access to the outdoors.

What is your warranty policy?

Please review our warranty policy HERE.

How do I unsubscribe from your email mailing list?

Please fill out this form and you'll be good to go. Unsubscribing can take up to a week to process so there is a small you will still receive one to two emails after submitting the form.

Don't see the answer to your question? Contact us HERE