Warranty

Sea to Summit designs and builds gear that is meant to be put to the test, wherever your adventures take you. We warrant our products against defects in materials or workmanship for the usable life of the product.

WARRANTY, REPAIR, OR SPARE PART REQUEST FORM x

Please note: Our team is working through a high number of requests  so responses may take a little longer than usual. We appreciate your patience and will get back to you as soon as we can.

SEA TO SUMMIT LIMITED LIFETIME WARRANTY

The Sea to Summit Limited Lifetime Warranty is our promise to warrant our products against manufacturing defects in materials or workmanship for the lifetime of the product. We choose the highest quality materials, build to the most exacting manufacturing standards, and rigorously test our products so we can deliver on this promise. We offer this warranty to the original owner, with proof of purchase from Sea to Summit or an authorized Sea to Summit reseller, for the intended life of the product under normal use. 

Any implied warranties, including the implied warranty of merchantability, are limited in duration to the duration of this written warranty. Some States do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.

This warranty does not include damage due to improper use or care, accident, or negligence. This warranty  also excludes normal wear and tear and the breakdown of materials due to age, use, or environmental conditions.

Our liability for warranty claims will be limited to repair, replacement or credit. This warranty does not cover damage to products that are not Sea to Summit products but are stored in or used in conjunction with our products. Warranty decisions are made based on whether the product shows a defect in materials or workmanship under normal use.

Sea to Summit will not, under any circumstances, be liable for any indirect, special or consequential damages resulting from a warranty claim, and in no event will Sea to Summit’s aggregate liability exceed the price paid for the product. Some states or jurisdictions do not allow the exclusion or limitations of incidental or consequential damages so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

CALIFORNIA RESIDENTS

If you purchased your product in California, the following applies in addition to the rights described above. Sea to Summit does not maintain service and repair facilities in California. If your product is covered by this warranty, you may choose either a replacement product or a refund of the purchase price, less a reasonable allowance for use. Nothing in this warranty limits any right or remedy available to you under the Song-Beverly Consumer Warranty Act (California Civil Code sections 1790 to 1795.8), and those rights are not waived by this warranty. To make a warranty claim, submit the online warranty form or call us on (888) 201-4977, 9am to 5pm Mountain Time.

HOW TO MAKE A CLAIM

Please click on the ‘Warranty, Repair, or Spare Part Request Form’ link at the top of the page or below. Select ‘Warranty, Repair, or Spare Part’ in the drop down. Please be as thorough as possible in your submission including details and images of the product and warranty issue. A customer service representative will contact you as soon as possible and we will respond to requests in the order we receive them.

If you have additional questions, you can also call us at (888) 201-4977 from within the United States and Canada (Monday – Friday, 9:00am – 5:00 pm, Mountain Time). The Sea to Summit offices are closed on all federal holidays, and the Friday after Thanksgiving. If you are located outside of the United States or Canada, please select ‘Change Location’ on the utility navigation at the top of the page and choose the region that most appropriately fits your location.

Important Alpha & Sigma Pot Voluntary Recall Information - HERE

WARRANTY, REPAIR, OR SPARE PART REQUEST FORM

HOW TO REQUEST ASSISTANCE WITH A REPAIR OR SPARE PART

Sea to Summit firmly believes in sustainability. We make every effort to maintain our gear, as well as assist you in maintaining your gear so it provides many years of service before being retired. Many issues can be resolved by replacing a damaged component, as we maintain a well-stocked spare parts department. If you need a Sea to Summit spare part, use the contact form on this page and select ‘Warranty, Repair, or Spare Part Request’ from the dropdown.

Often we find simple repairs to our products will yield many years of additional life. If your gear requires repair, please follow the same process from above and we will contact you with details of the return process. Once we have evaluated the item, we will let you know the likely cost of repair and the expected turnaround time. Sea to Summit endeavors to keep the costs of repair as low as possible, and charges only for the labor and materials used.

REPAIR SERVICE PARTNERS

Sea to Summit is proud to support local, small businesses who perform quality work with a shared interest in repairing gear used for a variety of outdoor adventures. 

Our Partners

Our Process

  • Fill out our warranty request form. The more detail you can provide, the faster we can assess your request 
  • Our team will provide direction based on the product, availability of repairs, and other factors - feel free to mention an interest in repair possibilities when you submit your claim.
  • If your repair falls outside our warranty coverage, you may find a Repair facility near you and coordinate repairs and payment. Feel free to contact any of the above Partners if you do not have one in mind.
  • Having your product repaired by someone other than Sea to Summit, or using parts not supplied by Sea to Summit, will not void your Limited Lifetime Warranty, except where that repair or part caused the defect you are claiming for.
  • Our repair service partners are independent businesses and are not agents of Sea to Summit. Where a repair falls outside warranty coverage, you contract with and pay the partner directly, and Sea to Summit is not responsible for their pricing, workmanship, or turnaround times.

WARRANTY, REPAIR, OR SPARE PART REQUEST FORM